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Voice agents that hold a natural, interruptible conversation — 240ms to first word, with barge-in and live translation.
Learn moreOne agent across web, app, WhatsApp, SMS and email — same memory, same policies, same audit trail.
Learn moreYour people stay one click from the wheel: drafted replies, cited knowledge, automatic wrap-up.
Learn moreDesign an agent in the studio, watch it work in the console, and approve anything that writes to a system of record.
Rebookings, refunds and disruption handled end to end.
Customer care plus in-car voice assistance across 25 agents.
5 million interactions handled across 7 channels.
24,000 customers served on chat and voice.
Answers cite the knowledge they came from. Anything below 70% confidence asks a clarifying question instead of guessing.
Order history, entitlements and prior conversations arrive with the turn, so the customer never repeats themselves.
Refunds, rebookings and account changes pass through an explicit approval step unless you auto-approve them.
Re-simulate a change against real transcripts and read the delta before a single customer sees it.
Suggested next steps and automated wrap-up, written in your own tone of voice.
Every suggestion links to the article behind it, so the agent can check before they send.
Live translation both ways, with the original text always one click away.
Conversational AI Platforms for Customer Service. Ranked highest in the Strategy category, with above-average customer feedback among evaluated vendors.
See a bespoke AI agent handle your hardest conversation — with the whole trace on screen.